Legal information
Refund Policy
Last updated: 2026-10-13
This policy explains the current payment status and the basic process for refund requests if real payments are enabled later.
Current payment status
New payment checkout is currently disabled on AllTooly. When no checkout is available, the website will not charge you for a new order. Payments will be accepted only after a page clearly displays the product or credits, price, currency, and payment provider.
Cases eligible for review
If payments are enabled later, you may request review of a duplicate charge, unauthorized charge, charge with no delivered service, or a platform-confirmed technical failure. Contact us promptly with the order number, payment time, amount, and issue, but never email a full card number or password.
Digital services and used credits
Successfully delivered or consumed digital services and credits are normally non-refundable. We will make a refund where mandatory consumer rights, payment-provider rules, or a platform-confirmed failure require one. Any request involving an unused balance is assessed individually using the terms shown at purchase, actual delivery, and applicable requirements.
Processing
An approved refund is returned to the original payment method where possible. After we initiate it, timing depends on the provider, bank, and region. The platform does not automatically treat an older order as failed or rewrite completed financial records solely because time has passed.
How to request a review
Email the support address with the order number, account email, payment date, amount, and reason. We will compare payment-provider records with service delivery before responding. For an unauthorized payment, you may also contact the card issuer or payment provider promptly.
Refund contact
The operator self-reviewed this policy against the current payment status. It does not reduce consumer rights that apply to a particular order and cannot lawfully be excluded.